Behavioural:

·         Integrity

·         Honesty

·         Trustworthiness

·         Professionalism

·         Strong business ethics

Leadership:

·         Team player

·         Service orientated

Knowledge:

·         Shared services and customer relationship management

·         Relevant functional processes i.e. human resources, finance, fleet, revenue, master data management, outages, maintenance and operations, materials

·         Performance management

Skills:

·         Project administration

·         Analytical

·         Auditing

·         Planning and organisational

·         Strong facilitation

·         Communication and presentation

·         Build rapport and influence people across all levels of organisation

·         Perform under pressure

·         Time management

·         Financial business and industry acumen

·         General interpersonal

Key Responsibilities

·         Implement suitable systems and processes to ensure sustainability of continuous improvement initiatives.

·         Establish a Project Management Office (PMO) to run multiple projects for the department.

·         Conduct a focused analysis approach for process improvements.

·         Facilitate the exchange and implementation of best practices. information collected from benchmarking and internal assessments.

·         Administer the customer satisfaction survey.