Service Representative Customer Service Area
Position summary
Introduction
Job description
• Integrity
• Honesty
• Trustworthiness
• Professionalism
• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing
• Thorough understanding of customer service and marketing theory
• Understanding business processes
• Understanding Eskom business
• Relationship building
• Functional and technical
• Problem solving
• Analytical
• Negotiation
• Communication
• Maintain customer data.
• Execute generic service activities.
• Execute vending and prepaid activities.
• Facilitate and enable quotation and connection activities.
• Facilitate and enable conventional measurement and metering tasks.
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”
Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.
Minimum requirements
Qualification(s):
Grade 12/NCV4/NSC3/N3 and languages/ Diploma/Certificate Low-voltage official at NQF4 with 120 credits.
Experience:
2 years related minimum experience basic understanding of electricity