Service Representative Customer Service Area
Listing reference: eskom_002255
Listing status: Online
Apply by: 6 January 2026
Position summary
Industry: Electricity, Energy & Water Supply
Job category: Engineering, Technical, Production and Manufacturing
Location: Kwazulu Natal
Contract: Permanent
EE position: No
Introduction
Eskom Distribution Division is looking for Position: 4X Service Representative Customer Service Area To provide and support efficient personalized generic and interface customer services to Eskom's residential customers in a defined geographical area
Department: Retail
Business Unit: Central East Cluster
Location: Marburg, Empangeni, Pietermaritzburg & Newcastle
Job description
Competencies Required
Behavioural:
- Integrity
- Honesty
- Trustworthy
- Professionalism
Leadership:
- Team Player
- Motivating teams
- Coaching
- Mentoring
- Developing
Knowledge:
- Thorough understanding of customer service and marketing theory
- Understanding business processes
- Understanding Eskom business
Skill:
- Relationship building
- Functional and technical
- Problem solving
- Analytical
- Negotiation
- Communication
Key Performance Areas
- Build customer relationships
- Maintain customer data
- Execute generic service activities
- Execute vending and prepaid activities
- Facilitate and enable quotation and connection activities
- Facilitate and enable conventional measurement and metering tasks
Minimum requirements
Minimum Qualification Requirements:
- Grade 12/NCV4/NSC3/N3 and languages/Diploma/Certificate Low-voltage official at NQF4 with 120 credits
Related Minimum Experience:
- 2 years of experience with basic understanding of electricity.
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised.
Candidates with disabilities are encouraged to apply for positions.”
Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.
Kindly note if you require any assistance click on link below for support or email:
Candidate Support (Internal and External candidates) email: Candidate.support@ci.hr