General Manager IT/OT Service Delivery
Position summary
Introduction
Job description
Skills and Competencies Required
· Behavioural:
o Integrity
o Honesty
o Trustworthiness
o Professionalism
o Accountability
· Leadership:
o Build effective relationships and deliver on expectations
o Coaching and mentoring
o Promote teamwork
o Customer service
o Strong delegation capabilities
o Risk averse
· Knowledge:
o Business relationship
o Stakeholder engagement
o General IT and technical understanding
o Technology operations and design
o Technology infrastructure
o Technology network management
o Technology change control
o Technology service level management
· Skills:
o Strong financial and negotiation
o Business acumen
o Risk analysis
o Decision-making
o Project and contract management
o Analytical and critical thinking
o Continuity management
o Disaster management
o Security deployment
o Production planning
o Strategic thinking
o Networking
o Strong written and verbal communication
o Problem solving
Key Responsibilities
· Meet service level agreements (SLAs) and collaborate with key stakeholders.
· Manage and optimise the use of service delivery resources.
· Plan and manage service delivery.
· Ensure compliance with industry standards and regulations.
· Manage all domain controller (DC) operations for information technology (IT) and operational technology (OT).
· Manage all Data Centres (DCs) / Disaster Recovery Plan (DRP) / Business Continuity Management (BCM) operations for information technology (IT) and operational technology (OT).
· Manage all service deployment across all technology platforms.
Minimum requirements
Qualification(s):
· B Degree in Information Technology/ Computer Science/ Engineering/ Business Administration/ Business Management at NQF level 7 with 360 credits or
· B Tech in Information Technology/ Computer Science/ Engineering/ Business Administration/ Business Management at NQF level 7 with 360 credits or
· Advanced Diploma in Information Technology/ Computer Science/ Engineering/ Business Administration/ Business Management at NQF level with 360 credits
Experience:
10 years’ extensive experience in service delivery, computer operations, data centre management and disaster recovery plan (DRP)/business continuity management (BCM)
Eskom is committed to being an employer of choice, one that inspires highly talented employees to join and stay, and it continues to attract and retain the best talent to achieve organisational goals.
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”