Middle Manager Customer Relations Management
Listing reference: eskom_003897
Listing status: Online
Apply by: 24 March 2026
Position summary
Industry: Electricity, Energy & Water Supply
Job category: Retail Operations
Location: Bellville
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Eskom Distribution is looking for a Middle Manager CRM to manage, integrate and ensure efficient and effective customer service delivery to retail customers in the province and manage internal and external stakeholder relationships in conjunction with the division in support of the customer service (CS) mandate. Position/Task Grade: M18, Department: Retail Operations, Business Unit: Cape Coastal Cluster WC, Location: Bellville
Job description
Skills and Competencies Required:
Behavioural:
o Integrity
o Honesty
o Trustworthiness
o Professionalism
Leadership:
o Team player
o Motivating teams
o Coaching
o Mentoring
o Developing
o Initiative and drive
o Customer centricity
o Service delivery excellence
o Credibility and ability to build commitment for customer satisfaction
Knowledge:
o Customer service and marketing theory
o Business processes
o Eskom business, process management
Skill:
o Transformation management
o Communication and negotiation
o Ability to work effectively with all levels
Key Responsibilities
o Optimise customer relations management operations.
o Integrate and direct customer relations management functions Improve service delivery.
o Manage the strategic positioning of customer relations management.
o Manage internal and external stakeholders.
o Manage service delivery and employees.
Minimum requirements
Qualification(s):
· B Degree/B Tech/National Higher Diploma/Advanced Diploma in Marketing/Finance/Commerce/Business
Management/Engineering at NQF 7 with 360 credits
Related Minimum Experience:
· 7 Years’ customer service and resource management
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”
Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.