Senior Manager Retail
Position summary
Introduction
Job description
Skills and Competencies Required
· Behavioural:
o Integrity
o Honesty
o Trustworthiness
o Professionalism
· Leadership:
o Team Leader
o Results and delivery focussed
o Build effective relationships
o Coaching
o Mentoring
o Developing
· Knowledge:
o Eskom business and business processes
o Understanding process management
· Skills:
o Ability to work effectively with all levels in the customer service business
o Sound interpersonal relations
o Well-developed communication
o Credibility and ability to build commitment for customer satisfaction
o Accreditation in terms of the customer service leadership programme
o General management
Key Responsibilities
· Formulate and develop a retail strategy.
· Manage energy and network services.
· Drive the development and marketing of products and services in the cluster.
· Lead the customer acquisition process.
· Develop and implement a revenue management process.
· Build and maintain customer relations.
· Lead stakeholder relationship management and communication.
· Manage and optimise resources.
Minimum requirements
Qualification(s):
· B Degree in Marketing/ Commerce/ Sciences/ Engineering at a NQF7 level with 360 credits or
· B Tech in Marketing/ Commerce/ Sciences/ Engineering at a NQF7 level with 360 credits
Experience:
· Minimum of 10 years extensive experience in a customer service environment and customer service theory.
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”
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