Position/Task Grade: T12, Area of specialization: To manage sales, generic and interface customer services related to revenue and credit management processes in a defined geographical area, collect overdue live debt, provide support to the particular management revenue cycle value chain sub -processes and efficient customer services, Department: Finance Revenue & Credit Management, Cluster: CentralEast, Duration of contract: 36 Months

Skills and Competencies Required (including internal training)

Behavioural:  

·         Integrity

·         Honesty

·         Trustworthiness

·         Professionalism

Leadership:  

·         Team player

·         Motivating teams

·         Coaching

·         Mentoring

·         Developing

Knowledge: 

·         Value chain processes

·         Customer relationship management

·         Budgeting and planning

·         Low voltage maintenance and fault repair

·         Applicable safety training for supervisors

·         Operating regulations for high and low voltage systems

·         Business processes

·         Contract management

·         Metering and billing

·         Credit management directive/policy

Skill: 

·         Valid driver’s licence

·         Communication

·         Planning and control

·         Computer literacy

 

Key Responsibilities

·         Manage credit revenue and management processes.

·         Supervise general activities.

·         Be accountable for customer data.

·         Handle generic service activities.

·         Build relationship between customers and Eskom via proactive interventions.

·         Manage measurement and meter related tasks.

·         Monitor vending and prepaid activities.

·         Manage quotations and connection services.

 

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and  targets, preference may be given, but is not limited, to candidates from under-represented designated groups.  Eskom reserves the right not to make an appointment to the posts as advertised.  Candidates with disabilities are encouraged to apply for positions.”

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