Services Agent Contact Centre x 2
Position summary
Introduction
Job description
Skills and Competencies Required
1. Behavioral:
· Integrity
· Honesty
· Trustworthiness
· Professionalism
2. Leadership:
· Team player
· Motivating teams
· Coaching
· Mentoring
· Developing
3. Knowledge:
· Eskom business
· Standard power unit (SPU) and prepayment customer tariffs
· Service delivery training
· Report compilation
4. Skills:
· Computer literate
· Time management
· Interpersonal
· Relationship building
· Functional and technical
· Problem solving
· Analytical
· Negotiation
· Communication
· Telephone
· Stress management
Key Responsibilitie
· Handle inbound interactions.
· Handle back-office activities.
· Handle multi-media and outbound activities.
· Provide and improve general customer services.
· Support marketing, sales and customer service processes.
· Perform vending, prepaid and easy pay activities.
Minimum requirements
· National Diploma/National N Diploma in Business in Finance/ Marketing/ Commerce/Social Sciences/Business Management at NQF6 with 240 credits.
Experience:
· 2 years experience in working with customers, customer relations.
Kindly note if you require any assistance click on link below for support or email:
Candidate Support (Internal and External candidates) email : Candidate.support@ci.hr
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”
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