Skills and Competencies Required:

Leadership

·         Team player

·         Motivating teams

·         Coaching

·         Mentoring

·         Developing

Behavioral

·         Integrity

·         Honesty

·         Trustworthiness

·         Professionalism Enthusiastic, efficient and effective

Knowledge

·         Service delivery training

·        Small Power User (SPU) and prepayment of customer tariffs

·         Organisation processes

·         Customer relationship management

·         Low voltage maintenance and fault repair

·         Operating regulations for high and low voltage systems

·         Metering and billing

·         Credit management directive, policy

Skill

·         Computer literate

·         Effective time management

·         Interpersonal

·         Relationship building

·         Functional and technical

·         Problem solving and analytical

·         Negotiation

·         Communication

·         Telephone

·         Stress management

·         Report compilation

·         Bilingual, multilingual

·         Counselling and conflict handling

Key Responsibilities

·         Handle generic service activities.

·         Provide customer data.

·         Process quotation and connection activities.

·         Perform vending and prepaid activities.

·         Build relationships between Eskom and customers.