MANAGER INFORMATION SYSTEMS SUPPORT
Position summary
Introduction
Job description
Skills and Competencies Required:
Leadership
· Ability to act as coach and mentor.
· Ability to lead and manage multiple tasks simultaneously.
· Negotiation and conflict resolution
· Stakeholder management
· Motivating teams
· Effective at driving short-term actions that are consistent with long term goals.
· Teamwork – working in a team towards a common goal as well as the ability to lead and empower a team.
· Tactical thinking
· Decision making
· Ability to work and interact with people at senior levels.
Behavioral
· Flexible and able to work within an undefined and continuously changing environment
· Intellectual and ethical integrity
· Sound interpersonal relations
· Embraces diversity
· Business acumen
· Emotional maturity
Knowledge
· Computer technology and applications
· Contracts management and Procurement Knowledge
· Expert Planning and budgeting knowledge
· Financial management knowledge
· Human Resources and Industrial Relations knowledge
· Understanding of Eskom Business and value chains
· Understanding of ICT environment
· Extensive and solid electricity utility
· Apply solutions to business problems
· Solution development
· Expert on systems development life cycle (SDLC)
· Applications and infrastructure
· Fault logging system
Skill
· Strong communication (verbal, written, presentation)
· Analytical
· Project management
· Ability to interact professionally at all levels
· Ability to assess business risk
· Excellent verbal and written communication skills
· General management skills (planning, organising, directing, controlling, co-ordination, staffing and motivating)
· Good understanding of Eskom and Group IT strategic goals and priorities
Key Responsibilities
· Provides a high-level consultancy and solution management service for area of expertise.
· Manages, controls and co-ordinates the activities of professional resources.
· Manages the provision of an efficient system application support for current and new system functionality.
· Manages the Service Level Agreements (SLA`s) and business expectations.
· Monitor that system testing of applications are performed prior to implementation in order to provide effective and customer-based solutions.
· Ensure that training of users on the use of systems are performed.
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”
Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.
Minimum requirements
Qualification(s):
· B Degree / B Comm (preferable in Information Systems / Technology) at NQF 7 with Credits 360
Related Minimum Experience:
· 5 years Related experience in the IT Industry / functional specific support area
Management related experience