Officer Customer Service Area x2
Position summary
Introduction
Job description
1. Behavioral:
· Integrity
· Honesty
· Trustworthiness
· Professionalism
2. Leadership:
· Team player
· Motivating teams
· Coaching
· Mentoring
· Developing
· Leadership and supervision
3. Knowledge:
· Optimize customer interaction (OCI), Acquire Customer (AC) and manage revenue cycle (MRC) processes
· Customer relationship management
· Low voltage (LV) maintenance and fault repair
· Applicable safety training for supervisors
· Organisational understanding
· Contract management
· Metering and billing
· Credit management directive, policy
4. Skills:
- Communication, planning and control
- Budgeting and planning
- Operating regulations for high voltage (HV)/low voltage (LV) systems
- Computer literate
- Valid driver's licence
Key Responsibilities
· Perform general supervisory activities.
· Manage customer data.
· Handle generic service activities.
· Build customer relationships.
· Manage quotation and connection services.
· Manage vending and prepaid activities.
Minimum requirements
Qualification(s):
· National Diploma/National N Diploma in Business Management/ Communication/ Marketing/Commerce/Engineering/Social Science /Accounting/Finance at NQF6 with 240 credits.
Experience:
· 3 years related minimum experience in customer service.
Kindly note if you require any assistance lick on link below for support or email:
Candidate Support (Internal and External candidates)email : Candidate.support@ci.hr
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
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