Service Representative Customer Service Area
Position summary
Introduction
Job description
Key Responsibilities
Build customer relationships.
Maintain customer data.
Execute generic service activities
Execute vending and prepaid activities
Facilitate and enable conventional measurement and metering tasks.
Facilitate and enable quotation and connection activities.
Skills and Competencies Required:
Behavioral:
Integrity
Honesty
Trustworthiness
Professionalism
Leadership
Team player
Motivating teams
Coaching
Mentoring
Developing
Knowledge:
Thorough understanding of customer service and marketing theory
Understanding business processes
Understanding Eskom business
Skill:
Relationship building
Functional and technical
Interpersonal
Problem solving
Analytical
Negotiation
Communication
Minimum requirements
Qualification(s):
Grade 12/NCV4/NSC3/N3 and languages/ Diploma/Certificate Low-voltage official at NQF4 with 120 credits
Related Minimum Experience:
2 years experience in basic understanding of electricity
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”
Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.
Kindly note if you require any assistance click on link below for support or email:
Candidate Support (Internal and External candidates) email: Candidate.support@ci.hr
