Service Agent Contact Centre
Position summary
Introduction
Job description
Skills and Competencies Required
Behavioural
· Integrity
· Honesty
· Trustworthiness
· Professionalism
Leadership
· Team player
· Motivating teams
· Coaching
· Mentoring
· Developing
Knowledge
· Eskom business
· Power Standard power unit (SPU) and prepayment customer tariffs
· Service delivery training
· Report compilation
Skill
· Computer literate
· Time management
· Interpersonal
· Relationship building
· Functional and technical
· Problem solving
· Analytical
· Negotiation
· Communication
· Telephone
· Stress management
Key Responsibilities
· Handle inbound interactions.
· Handle back-office activities.
· Handle multi-media and outbound activities.
· Provide and improve general customer services.
· Support marketing, sales and customer service processes
· Perform vending, prepaid and easy pay activities.
Minimum requirements
Qualification(s):
National Diploma/National N Diploma in Business in Finance/ Marketing/
Commerce/Social Sciences/Business Management at NQF6 with 240 credits
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”
Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.
Kindly note if you require any assistance click on link below for support or email:
Candidate Support (Internal and External candidates) email: Candidate.support@ci.hr