Senior Advisor Application Support

Listing reference: eskom_004659
Listing status: Online
Apply by: 15 May 2026
Position summary
Industry: Electricity, Energy & Water Supply
Job category: IT and Telecommunications
Location: Sunninghill
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Position/Task Grade: G16 Area of specialization: Provide specialist application support and consulting services in line with the Group IT operating model Department: Applications Operations Business Unit: Revenue and Customer Services Location: MWP Reference Number: 50946707SM Closing Date: 15 May 2026
Job description

    Skills and Competencies Required

      Behavioral

·       Integrity

·       Honesty

·       Trustworthiness

·       Professionalism

·       100% Self starter

·       Proactive

·       Ability to work within stringent timelines

      Leadership

·       Live the Eskom vision and values

·       Promote teamwork

·       Tactical thinking and decision making

·       Results oriented

·       Stakeholder management.

·       Ability to work and interact effectively with people at senior level.

·        Mentoring and developing resources   

       Knowledge

·       Understanding an Information Technology (IT) environment

·       Expert knowledge of systems development life cycle (SDLC) and agile methodologies

·        International Organisation for Standardisation (ISO) 9001

·        Applications and infrastructure

·       Fault logging system

·        Business experience

·       Change management

·       Systems administration

·       Understanding integrated systems

·       Functional knowledge of Revenue and Customer Services related applications 

            Skil

·       Strong written and verbal communication

·       Good problem solving

·       Analytical

·       Business acumen

·       Project management

·       System configuration and application of bug fixes

·       Business process re-engineering

·       Interpersonal relations

·       Systems analysis

·       Ability to work as part of a team or on your own when needed

·       Strong Documentation skills with regards to functional specifications

·       Ability to interact with developers and understand technical specifications

·       Ability to write database queries in SQL

·       Understanding of cloud based technologies like Microsoft Azure

·       Previous development experience would be advantageous

       Key Responsibilities

·       Provide a consultative service to customers

·       Perform business process re-engineering

·       Test solutions

·       Provide user support for logged problems and information requests

·       Provide system solution training

·       Monitor the status of the production interface jobs daily

 “If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and  targets, preference may be given, but is not limited, to candidates from under-represented designated groups.  Eskom reserves the right not to make an appointment to the posts as advertised.  Candidates with disabilities are encouraged to apply for positions.” 

Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace 

Minimum requirements

                  Qualification(s): 

  •  B Degree/B Tech in Information Technology/Information Management/ Computer Science/Information Systems/Engineering at NQF7 with 360 credits

      Related Minimum Experience:

·       5 years’ experience in Eskom business and relevant system

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