Re-advert Officer Contact Centre
Position summary
Introduction
Job description
Skills and Competencies Required
1. Behavioral:
· Integrity
· Honesty
· Trustworthiness
· Professionalism
2. Leadership:
· Team player
· Motivating teams
· Coaching
· Mentoring
· Developing
3. Knowledge:
· Organisational Eskom processes
· Supervisory
· Service delivery training
4. Skills:
· Communication interprets customer requirements, listen, read, written and verbal
· Interpersonal
· Conflict handling
· Planning and organisational
· Customer service and product
· Ability to deal with stress
Key Responsibilities
· Plan and supervise daily activities.
· Coordinate and facilitate service delivery.
· Maintain infrastructure and resources.
· Coordinate information and enhance processes.
· Ensure customer interaction.
· Manage employee performance.
· Coordinate business performance.
Minimum requirements
Minimum Requirements
Qualifications:
Qualification(s):
• National Diploma/National N Diploma in Business Management/Public
Relations and Communication /Management / Marketing/Finance /Accounting /
Contact Centre Management/Human Resources/ Electrical Engineering at NQF6 with 240 Credits
Experience:
3 years’ Experience in working with customers and customer relations
Kindly note if you require any assistance lick on link below for support or email:
Candidate Support (Internal and External candidates)email : Candidate.support@ci.hr
“If you have not been contacted within 28 days after the closing date of this
advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the
employment equity plan of Eskom and its employment equity goals and targets, preference
may be given, but is not limited, to candidates from under-represented designated groups.
Eskom reserves the right not to make an appointment to the posts as advertised. Candidates
with disabilities are encouraged to apply for positions.”
Eskom is committed to providing a smoke-free environment for its employees and visitors at the
workplace.
