Skills and Competencies Required:

Leadership

·         Team player

·         Motivating teams

·         Coaching

·         Mentoring

·         Developing

·         Leadership and supervision

Behavioral

·         Integrity

·         Honesty

·         Trustworthiness

·         Professionalism 

Knowledge

·         Optimize customer interaction (OCI), Acquire Customer (AC) and manage revenue cycle (MRC) processes

·         Customer relationship management

·         Low voltage (LV) maintenance and fault repair

·         Applicable safety training for supervisors

·         Organisational understanding

·         Contract management

·         Metering and billing

·         Credit management directive, policy

Skill

·         Communication, planning and control

·         Budgeting and planning

·         Operating regulations for high voltage (HV)/low voltage (LV) systems.

·         Computer literate

·         Valid driver's licence

Key Responsibilities

·         Perform general supervisory activities.

·         Manage customer data.

·         Handle generic service activities.

·         Build customer relationships.

·         Manage quotation and connection services.

·         Manage vending and prepaid activities.