OFFICER IM CUSTOMER RELATIONS
Position summary
Introduction
Job description
- Liaise with customers through onsite engagements.
- Implement service level agreements (SLA’s) in the business
- Managing projects in the execution of information technology (IT) solutions.
- Monitor services delivered.
Skills and Competencies Required:
Behavioural
- Professionalism
- Honesty
- Integrity
- Self- motivate
- Interpersonal
- Ability to work under pressure and deadlines
- Team Player
- Coaching
- Understanding of business processes
- Information Technology
- Application delivery and management processes
- Business operations management
- Business process design
- Infrastructure operations and information management elements
- Analytical
- Communication and presentation
- Facilitation
- People
- Customer liaison
- Relationship building
- Problem solving
- Influence various levels of management
- Conflict handling
- Negotiation
Minimum requirements
Qualification(s):
National Diploma/National N Diploma in Information Management/Information Technology at NQF6 with 240 credits.
Related Minimum Experience:
3 years: Experience in IT/IM environment with relevant business knowledge
Professional Registration Body: Not Applicable
Disclaimer
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.
Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace