Middle Manager Regional Grid Access
Position summary
Introduction
Job description
Skills and Competencies Required
Behavioural:
• Honesty
• Integrity
• Professionalism
• Trustworthiness
Leadership:
• Sound people management and business acumen
• Team player
• Transform opportunities into concrete business
• Initiative and driven
• Customer centricity at executive level
• Service delivery excellence
• Credibility and ability to build commitment for customer satisfaction
Knowledge:
• Thorough understanding of customer service and marketing theory
• Understanding business processes
• NTCSA business
• Independent Power Producers (IPPs)
• Process management
• Pricing
• Contracting
• Legal
Skills:
• Communication and negotiation
• Create and maintain a customer focused culture
• Work effectively with all levels
• Conflict handling
• Problem solving and decision-making
• Handle a pressured and changing environment
• Demonstrate good judgement
Key Responsibilities
1. Provide internal and external independent power producer (IPP) relationship management, leadership and
direction.
2. Provide personal and pro-active IPP, generator end-to-end service and product delivery.
3. Provide IPP advisory, stakeholder and interface management services.
4. Provide strategic IPP grid access.
5. Integrate IPP process.
6. Manage employees and ensure training.
Minimum requirements
Qualification(s):
· B Degree/B Tech/Advanced Diploma/National Higher Diploma in Engineering/Finance/Legal at NQF7 with 360 credits or equivalent.
Experience:
· 7 years experience in dealing with IPPs in the field of customer service.
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“NTCSA is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of NTCSA and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. NTCSA reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”
NTCSA is committed to providing a smoke-free environment for its employees and visitors at the workplace.