Service Agent Customer Service Area
Listing reference: eskom_003892
Listing status: Under Review
Apply by: 24 March 2026
Position summary
Industry: Electricity, Energy & Water Supply
Job category: Engineering, Technical, Production and Manufacturing
Location: North West
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Eskom Distribution Division is looking for 7 Service Agents Customer Service Area. Position/Task Grade: T10. Department: Retail NW. Business Unit: Gemma Cluster. Located in North West, 1x Rustenburg Hub/2x Brits Hub/4x Mmabatho. Area of specialization: To provide efficient generic and interface customer services related to specialist fields in specified geographical
areas.
Job description
Competencies Required:
Behavioural:
- Integrity
- Honesty
- Trustworthiness
- Professionalism
Leadership:
- Team player
- Motivating teams
- Coaching
- Mentoring
- Developing
Knowledge:
- Service delivery training
- Snippet processing unit (SPU) and prepayment customer tariffs
- Organisation processes
- Customer relationship management
- Low voltage maintenance and fault repair
- Operating regulations for high and low voltage systems
- Metering and billing
- Credit management directive, policy
Skills:
- Computer literate
- Effective time management
- Interpersonal
- Relationship building
- Functional and technical
- Problem solving and analytical
- Negotiation
- Communication
- Telephone
- Stress management
- Report compilation
- Bilingual, multilingual
- Counselling and conflict handling
Key Performance Areas:
- Handle generic service activities.
- Provide customer data.
- Process quotation and connection activities.
- Perform vending and prepaid activities.
- Build relationships between Eskom and customers.
Minimum requirements
Minimum Qualification Requirements:
- NationalDiploma/NationalDiplomainBusinessManagement/Communication/Marketing/Commerce/Engineering/Social Science/Accounting/Finance at NQF6 with 240 credits
Related Minimum Experience Years:
- 2 years Experience in working with customers and customer
relations
If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employmet equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised.
Candidates with disabilities are encouraged to apply for positions.”
Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.