Skills and Competencies Required:

Leadership

·         Team player

·         Motivating teams

·         Coaching

·         Mentoring

·         Developing 

Behavioral

·         Integrity

·         Honesty

·         Trustworthiness

·         Professionalism 

Knowledge

·         Service delivery training

·         Snippet processing unit (SPU) and prepayment of customer tariffs

·         Organisation processes

·         Customer relationship management

·         Low voltage maintenance and fault repair

·         Operating regulations for high and low voltage systems

·         Metering and billing

·         Credit management directive, policy

Skill

·         Computer literate

·         Effective time management

·         Interpersonal

·         Relationship building

·         Functional and technical

·         Problem-solving and analytical

·         Negotiation

·         Communication

·         Telephone

·         Stress management

·         Report compilation

·         Bilingual, multilingual

·         Counselling and conflict handling

Key Responsibilities

·         Customer service value chains

·         Customer service

·         Eskom customers

·         Service, process partners, engineering, revenue management, marketing, communication, processing centre, customer service.

Qualification(s): 

National Diploma/National N Diploma in Business Management/Communication/ Marketing/Commerce/Engineering/ Social Science/Accounting/Finance at NQF6 with 240 credits

Related Minimum Experience:

2 years’ experience in working with customers and customer relations

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.” 

Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.