Officer Customer Service Area x4
Position summary
Introduction
Job description
Skills and Competencies Required:
Behavioral
- Integrity
- Honesty
- Trustworthiness
- Professionalism
Leadership
- Team player
- Motivating teams
- Coaching
- Mentoring
- Developing
- Leadership and supervision
Knowledge
- Optimize customer interaction (OCI), Acquire Customer (AC) and manage revenue cycle (MRC) processes
- Customer relationship management
- Low voltage (LV) maintenance and fault repair
- Applicable safety training for supervisors
- Organisational understanding
- Contract management
- Metering and billing
- Credit management directive, policy
Skill
- Communication, planning and control
- Budgeting and planning
- Operating regulations for high voltage (HV)/low voltage (LV) systems.
- Computer literate
- Valid driver's licence
Key Responsibilities
- Perform general supervisory activities.
- Manage customer data.
- Handle generic service activities.
- Build customer relationships.
- Manage quotation and connection services.
- Manage vending and prepaid activities
Minimum requirements
Qualification(s):
National Diploma/National N Diploma in Business Management/Communication/ Marketing/Commerce/Engineering/ Social Science/Accounting/Finance at NQF6 with 240 credits
Related Minimum Experience:
3 years ‘Customer service
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”
Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.
Kindly note if you require any assistance click on the link below for support or email:
Candidate Support (Internal and External Candidates): Candidate.support@ci.hr