Service Agent Meter Reading
Listing reference: eskom_002914
Listing status: Under Review
Apply by: 11 February 2026
Position summary
Industry: Electricity, Energy & Water Supply
Job category: Retail Operations
Location: Benoni
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Eskom Distribution is looking for 2x Service Agents Meter Reading to provide customer service generic and interface services related to meter reading in a defined geographic area, provide accurate bills, support to the particular value chain sub-processes and efficient customer service.
Task Grade: T10.
Business Unit: Gauteng Cluster.
Department: Retail-Revenue Measurement
Location: Vereeniging and Ekurhuleni.
Job description
Skills and Competencies Required
· Behavioral:
· Integrity
· Honesty
· Trustworthy
· Professionalism
· Leadership:
· Team player
· Motivating teams
· Coaching
· Mentoring
· Developing
· Knowledge:
· Organisation processes
· Bilingual
· Multilingual
· Counselling and conflict management
· Customer relationship management
· Low voltage maintenance and fault repair
· Operating regulations for high and low voltage systems
· Honesty
· Trustworthy
· Professionalism
· Leadership:
· Team player
· Motivating teams
· Coaching
· Mentoring
· Developing
· Knowledge:
· Organisation processes
· Bilingual
· Multilingual
· Counselling and conflict management
· Customer relationship management
· Low voltage maintenance and fault repair
· Operating regulations for high and low voltage systems
· Metering And billing
· Credit management directive
· Policy
· Skills:
· Planning and organisational
· Customer service and marketing
· Telephone
· Computer literate
· Communication and interpersonal
· Stress management
Key Responsibilities:
· Conduct conventional measurement and meter reading tasks.
· Provide customer data.
· Handle generic service activities.
· Direct daily customer service activity operations.
· Build relationships between Eskom and customers.
· Conduct credit revenue and credit management processes.
· Perform vending and prepaid activities.
· Process quotation and connection activities.
Minimum requirements
Qualification(s):
· National Diploma/National N Diploma in Business Management/Engineering/Commerce/Finance at NQF6 with 240 Credits
Related Minimum Experience:
· 2 years experience in working with customers and customer relations
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”
Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.
Kindly note if you require any assistance email:
Candidate Support (Internal and External candidates) email: Candidate.support@ci.hr