Skills and Competencies Required

Behavioural

·         Professionalism

·         Honesty

·         Integrity

·         Self- motivate

·         Interpersonal

·         Ability to work under pressure and deadlines

             Leadership

·         Team Player

·         Coaching

             Knowledge

·         Understanding of business processes

·         Information Technology

·         Application delivery and management processes

·         Business operations management

·         Business process design

·         Infrastructure operations and information management elements

             Skill

·         Analytical

·         Communication and presentation

·         Facilitation

·         People

·         Customer liaison

·         Relationship building

·         Problem solving

·         Influence various levels of management

·         Conflict handling

·         Negotiation

            Key Responsibilities

·         Liaise with customers through onsite engagements.

·         Implement service level agreements (SLA’s) in the business

·         Managing projects in the execution of information technology (IT) solutions.

·         Monitor services delivered.