Skills and Competencies Required:

Behavioural: 

• Integrity
• Honesty
• Trustworthiness
• Professionalism

Leadership:

• Team Player
• Motivating Teams
• Coaching
• Mentoring
• Developing

Knowledge:

• Business processes
• Bilingual/Multi-lingual
• Counselling and conflict handling

Skill:

• Communication and interpersonal
• Planning and organisational
• Stress management
• Customer service and marketing
• Telephone
• Computer

Key Responsibilities:

• Conduct credit revenue and credit management processes
• Be responsible for customer data
• Handle generic service activities
• Direct the daily customer service activity operations
• Build relationship between customers and Eskom via proactive interventions
• Conduct measurement and meter related tasks
• Perform vending and prepaid activities
• Process quotation and connection activities

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.” 

“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.  Eskom reserves the right not to make an appointment to the posts as advertised.  Candidates with disabilities are encouraged to apply for positions.”

Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.

Kindly note if you require any assistance click on the link below for support or email:

Candidate Support (Internal and External candidates) email: candidate.support@ci.hr