Middle Manager Key Account Customer

Listing reference: eskom_006774
Listing status: Online
Apply by: 15 September 2026
Position summary
Industry: Electricity, Energy & Water Supply
Job category: General Management
Location: Sunninghill
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Position/Task Grade: M18 Area of specialization: To direct and manage the regional key customer service function by integrating a wide variety of complex variables to ensure Eskom`s interests and key customers’ requirements are optimally balanced. Department: Customer Development Business Unit: Business Development Location: Megawatt Park, Gauteng Reference Number: 50088404LM Closing Date: 15 September 2026
Job description

Behavioural

·       Integrity

·       Honesty

·       Trustworthiness

·       Professionalism

    Leadership

·       Team player

·       Motivating teams

·       Coaching

·       Mentoring

·       Developing

       Knowledge

·       Business processes

·       Eskom policies, procedures

·       Contracts and commercial processes

·       Marketing, customer service theory and best practices

        Skill

·       Communication, negotiation and networking

·       Ability to transform opportunities into concrete business

·       Project management

·       Problem solving and decision-making capabilities

·       Analytical

·       Ability to handle pressured and changing environment

            Key Responsibilities

·       Optimise the operation of key customer function in the operating unit

·       Manage internal and external key customer stakeholders

·       Integrate and direct the function in the operating unit

·       Manage the strategic positioning of the function in the operating unit

·       Manage customer load during system constraint conditions

 

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. 

Eskom reserves the right not to make an appointment to the posts as advertised.  Candidates with disabilities are encouraged to apply for positions.”

Minimum requirements

Qualification(s)

·       B Degree/B Tech/National Higher Diploma/Advanced Diploma in Business Management/Marketing/ Commerce/Finance/Engineering Electrical at NQF7 with 360 credits

Related Experience:

·       7 years’ experience in Customer relations, business processes and service

level agreements

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